VP of Client Success

BDC

VP of Customer Success managing customer relations and technical support for Central BDC Enterprises. Leading onboarding and success initiatives to reduce churn and improve dealer engagement.

Posted 7/27/2026full-timeRemote • North Carolina • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sale customer relationships, focusing on onboarding, customer success, and technical support within the automotive industry. Proven ability to drive customer retention, develop high-performing teams, and implement data-driven strategies for customer health and operational execution.

Highest-signal resume keywords

Automotive Industry ExperienceCustomer Retention ManagementTeam Development and LeadershipData-Driven Decision MakingCustomer Success Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health ScoringChurn AnalysisRetention MetricsOnboarding Process DevelopmentTechnical Support Management

Soft Skills

LeadershipCommunicationCollaboration

Certifications & Qualifications

College Degree or Equivalent Practical Experience

Industry Keywords

Dealership OperationsBDC FunctionsProduct AdoptionCross-Sell OpportunitiesOperational Execution

About the role

Key responsibilities & impact

Own the full post-sale customer relationship across onboarding, customer success, and technical support.
Accountable for retention, customer health, and operational execution that keeps dealers engaged and growing on our platform.
Lead and scale three functions under one organization: onboarding, customer success, and technical support.
Build a unified post-sale operating model that moves dealers smoothly from implementation to ongoing value.
Establish customer health scoring, early warning systems for at-risk accounts, and a disciplined save-and-recovery process.
Drive onboarding that gets dealers to first value quickly and sets the foundation for long-term retention.
Build and manage the technical support function, including response standards, escalation paths, and resolution quality.
Partner closely with product and engineering on recurring issues and feedback loops.
Develop the customer success team into a proactive, account-managing organization that drives product adoption and identifies expansion and cross-sell opportunities across the product portfolio.
Establish reporting and operating cadence for the function, including retention metrics, churn analysis, support performance, and customer health, and deliver reporting to the executive team and board.
Recruit, develop, and retain a high-performing team across all three functions.

Requirements

What you’ll need

Automotive industry experience required, with direct understanding of dealership operations, BDC functions, and how dealers buy and use technology.
Strong track record of managing customer retention at scale, with demonstrated success reducing churn and improving net revenue retention.
Proven experience leading customer success, onboarding, or support organizations, ideally across more than one of these functions.
Experience managing and developing teams, with the ability to build process and structure in a growth environment.
College degree or equivalent practical experience.
Data-driven approach to customer health, retention, and team performance.

Benefits

Comp & perks

Competitive base salary with a performance-based incentive plan tied to customer retention, growth, and overall business results.
Comprehensive benefits package that includes medical, dental, paid disability coverage, paid life insurance, and a 401(k) plan with company match.