Service BDC Agent – Inbound Customer Engagement Specialist

BDC

Inbound Customer Engagement Specialist at Better Car People, providing service on inbound and outbound calls. Enhancing customer satisfaction through effective communication and tailored solutions.

Posted 7/27/2026full-timeRemote • Alabama, Arizona, Florida, Louisiana, North Carolina, South Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service and consultative sales, with a strong ability to adapt communication styles and implement feedback for continuous improvement. Proficient in navigating computer systems and applications efficiently to meet performance goals.

Highest-signal resume keywords

Customer Service ExperienceConsultative Sales SkillsPerformance Goal AchievementTechnical SavvyAdaptability in Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Closing TechniquesObjection HandlingCustomer Needs AssessmentMulti-TaskingQuality Goal Achievement

Soft Skills

Building RapportFeedback ImplementationTimelinessReliability

Tools & Technologies

Computer SystemsApplications NavigationDual Monitors

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer Care EnvironmentInbound CallsOutbound CallsCompliance RegulationsProductivity Targets

About the role

Key responsibilities & impact

Deliver extraordinary service on inbound and outbound calls in a fast-paced, structured customer care environment
Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
Use tools and resources to identify custom solutions and anticipate customer needs
Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations, and productivity targets

Requirements

What you’ll need

Proven success in customer service and consultative sales environment (two years+)
Ability to adapt communication style to a wide variety of personalities and situations
Commitment to implementing feedback as a means to achieving individual and team performance goals
Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy
Timeliness and reliability, adhering to your schedule each day
High school diploma or equivalent required
System Requirements: Computer must be 3 years or newer with a minimum of 16GB RAM; Minimum of two (2) monitors/screens required

Benefits

Comp & perks

Dedicated and separate high-speed Internet with at least 50 Mbps download speed
A secure home office free from background noise or other distractions