Sales Operations and Strategy, Mid-Market
Cloudflare
Tableau
Analyst, Chargeback Operations
BD
full-time
Posted on:
Location Type: Hybrid
Location: Franklin Lakes • Arizona, Illinois, New Jersey, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $91,600 - $151,100 per year
Job Level
Junior
Tech Stack
ERP
About the role
- Reporting to the Manager, Chargeback Operations, this role oversees all operational aspects of Chargeback Operations and Sales Tracing processes for all US business segments.
- Handle all Chargeback and Sales Tracing operational activities, including timely and accurate processing, systematic controls, accounts receivable management, and distributor financial settlements.
- Partner with Contract Operations, Offer Development, and Customer Care to support continuous improvement initiatives, identify root causes, and implement operational enhancements.
- Collaborate with Distributor partners to strengthen the end-to-end chargeback process, focusing on procedures, prevention, accountability, and timely settlements to reduce financial risk.
- Facilitate regular collaboration calls to review file processing status, key metrics, and action log follow-ups.
- Partner with the Chargeback Resolution Team to track, monitor, and communicate disputed lines for resolution.
- Work with IT partners to ensure business requirements are met and technical functionality supports operational needs.
- Support a Continuous Improvement (CI) plan to harmonize processes and procedures.
- Align and complete workload consistent with established metrics/KPIs and service level expectations related to operational effectiveness, preventative analytics, and customer satisfaction.
- Contribute to initiatives that promote best industry practices to improve pricing accuracy, eliminate errors, and streamline processes.
- Enforce to policies and procedures outlined in the contracts playbook, business guidelines, and chargeback processes.
- Maintain updated desktop procedures to ensure standardized team processes that reflect best practices in efficiency and accuracy.
Requirements
- Bachelor's degree preferred
- A minimum of 2 years of relevant experience may be considered in lieu of a degree
- Minimum of 1 year of experience in Commercial Contracting or Chargeback operations within the medical device or related healthcare industry is nice to have
- Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies, and automation capabilities
- Proficiency with Excel is a must
- AS400/SAP experience is nice to have
- MS Access, Qlik, Power BI, and Vistex SAP ERP systems, along with experience in analytics and reporting solutions is nice to have
- Comfortability leading internal and external calls is a must
- Demonstrated growth mindset and ability to identify opportunities for continuous improvement and drive change.
- Strong influencing skills and ability to build and maintain cross-functional business partner relationships.
- Proven ability to navigate and collaborate effectively across matrixed and cross-functional organizational structures.
- Effective communicator with a customer-centric approach.
- Ability to resolve challenges by engaging the right stakeholders and fostering teamwork across functions.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chargeback operationspricing claims managementcontract operationspolicy developmentprocess developmentautomation capabilitiesExcelanalyticsreporting solutionscommercial contracting
Soft skills
leadershipcontinuous improvementinfluencing skillscross-functional collaborationeffective communicationcustomer-centric approachproblem-solvingteamworkgrowth mindsetstakeholder engagement
