Field Service Technician

Field Service Technician providing remote and on-site technical support for BD automated dispensing systems. Ensuring regulatory compliance, service quality, and strong customer relationships in healthcare.

Posted 7/23/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $28 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for automated dispensing systems, including troubleshooting, repair, and preventive maintenance. Proficient in customer service and documentation, ensuring compliance with regulatory standards.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsMedical Device Repair ExperienceCompTIA A+ CertificationWindows OS Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware SupportSoftware SupportIT SupportPreventive MaintenanceComplex System RepairDiagnostic InstrumentsMechanical AptitudeInventory ManagementInstallation and CalibrationProblem-Solving

Soft Skills

Excellent CommunicationCustomer ServiceDocumentation AbilitiesIndependent WorkTime Management

Tools & Technologies

Automated Dispensing SystemsNetworking ToolsDiagnostic ToolsPowered Hand ToolsManual Hand Tools

Certifications & Qualifications

CompTIA A+ CertificationAssociate Degree in Related Field

Industry Keywords

DHA FacilitiesDoD FacilitiesField Service ExperienceOn-Call Service ExperienceElectromechanical Device Repair

About the role

Key responsibilities & impact

Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
Execute preventive maintenance programs to ensure system reliability and uptime.
Perform installations, in-servicing, repairs, calibrations, and general technical support.
Maintain accurate inventory of spare parts in accordance with company policy.
Document service activities, expenses, and time logs accurately using approved tools.
Build positive customer relationships through professional communication and timely support.
Ensure all service documentation meets regulatory and corporate requirements.
Participate in ongoing training to expand technical knowledge of BD product lines.

Requirements

What you’ll need

1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
Strong troubleshooting, diagnostic, and problem-solving skills.
Excellent communication, customer service, and documentation abilities.
Ability to work independently, handle multiple priorities, and travel as required.
Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
24×7 on-call service experience preferred.
Medical or electromechanical device repair experience required.
CompTIA A+ Certification or equivalent preferred.
Mechanical aptitude with ability to disassemble/reassemble complex systems.
Proficiency with Windows OS, networking, and diagnostic instruments.
Ability to operate powered and manual hand tools.
Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
Valid driver’s license and ability to meet company driving requirements.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities