National Clinical Applications Manager

Clinical Applications Manager at BD leading teams to enhance customer satisfaction and technology adoption in clinical settings. Responsible for effective strategy execution and team development.

Posted 7/16/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in talent management strategies, including coaching and succession planning, while effectively managing clinical resource planning and implementation. Proficient in driving continuous improvement initiatives and collaborating with cross-functional teams to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Talent Management StrategiesImplementation ManagementClinical Data ManagementTeam Leadership and DevelopmentCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ApplicationsClinical Data ManagementDiagnosticsMedical DevicesResource PlanningPerformance ManagementContinuous ImprovementTraining and DevelopmentReporting and AnalyticsProject Management

Soft Skills

Customer-Focused Problem SolvingCollaborationCoachingEffective CommunicationProfessionalism

Tools & Technologies

MS Office SuiteSalesforce

Industry Keywords

LifesciencesClinical SciencesClinical Lab ExperienceTechnology AdoptionCustomer Engagement

About the role

Key responsibilities & impact

Develop and execute talent management strategies, including coaching, succession planning, and career pathing to build a high-performing and resilient team.
Manage clinical resource plan for resourcing implementation teams to drive deliverable timelines and accelerate technology adoption.
Drive continuous improvement initiatives within the team through effective implementation, intentional project debriefs, and on-going training/education sessions.
Collaborate with customer support teams to develop and implement solutions to address any deficiencies in our delivery process and engagements.
Deliver qualitative and quantitative reporting to drive insights for improvements, ensure compliance, enhance customer experience (implementations, training, technical support, etc), and drive business decisions.
Demonstrate and coach the team in providing customer-focused responses to inquiries and problem solving in a professional and effective manner.
Collaborate with operations support team to develop dashboards and training aids to improve the team’s experience and effectiveness.
Identify training needs and skill development opportunities to establish an action plan for each associate as well as overall regional training readiness.
Engage with key customer stakeholders to drive adoption strategies, ensure long-term value realization, and support retention and growth initiatives.
Partner with commercial and marketing teams to support go-to-market initiatives, including product positioning, customer presentations, and field enablement.
Act as an escalation point for complex customer issues, ensuring timely resolution and mitigation of business and operational risks.

Requirements

What you’ll need

University degree required, in Lifesciences, Clinical Sciences related fields
Minimum 5 years of relevant experience in Clinical applications, Clinical data management, and/or Diagnostics, Medical Devices.
Strong implementation management experience.
2 years of experience leading, coaching, and developing teams, including resource planning and performance management.
Fluent in English (read, write, speak)
Proficient with MS office suite (Outlook Word, Excel, PowerPoint)
CRM proficiency such as Salesforce.
Fluent in French (read, write, speak) strongly preferred.
Minimum of 2 years of clinical lab experience is desirable.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities