Automation Service Engineer

Automation Service Engineer providing support and services for BD Advanced Diagnostics customers. Responsible for installations, maintenance, and upgrades of diagnostic instruments across various territories.

Posted 6/26/2026full-timeNew Brunswick • New Jersey • 🇺🇸 United StatesSeniorLead💰 $27 - $43 per hourWebsite

About the role

Key responsibilities & impact

Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
Collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves.
Lead customer expectations, by communicating work performed and providing follow up plan if needed.
Collaborate with customers to proactively schedule and complete system upgrades as needed.
Report and document all customer complaints in appropriate systems of record for resolution and investigation.
Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
Participate in weekend/holiday on-call rotation (~every 6 weeks) requiring local phone availability and potential national travel for instrument support.
Always maintain a professional appearance.
Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities.

Requirements

What you’ll need

Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings required.
Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
Intermediate knowledge of information systems networking architecture design and set up.
Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
Expertise in Robotics (Preferred).
Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation (Preferred).
Knowledge of Lab Information Systems (LIS) and database management (Preferred).
A+, Microsoft or Cisco accreditation advantageous (Preferred).
Understanding of basic computer security concepts and standard processes.
Excellent verbal and written communication skills.
Outstanding customer service and soft skills.
Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history and meet BD's auto safety standards.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Total Rewards program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingrepairelectro-mechanical systemselectronic systemscomputer systemsinformation systems networkingsoftware upgradesRoboticsLiquid ChromatographyMass Spectrometry

Soft Skills

customer servicecommunicationcollaborationjudgmentprofessional appearancefollow-upproblem-solvingtime managementadaptabilityteamwork

Certifications

Bachelor's degree in EngineeringBachelor's degree in Electronic TechnologyBachelor's degree in Computer ScienceBachelor's degree in BiomedicalA+ certificationMicrosoft certificationCisco certificationReal ID driver's license