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BD

Field Service Engineer

BD

Field Service Engineer providing remote and on-site technical support for automated dispensing systems in healthcare. Ensuring system reliability and maintaining strong customer relationships.

Posted 6/23/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $28 - $45 per hourWebsite

About the role

Key responsibilities & impact
  • Provide remote and on-site technical support for automated dispensing systems.
  • Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
  • Diagnose and repair proprietary hardware and software components with full case ownership.
  • Independently troubleshoot complex issues and escalate as needed.
  • Execute preventive maintenance programs to ensure system reliability and uptime.
  • Perform installations, in-servicing, repairs, calibrations, and general technical support.
  • Build positive customer relationships through professional communication and timely support.
  • Document service activities, expenses, and time logs accurately.

Requirements

What you’ll need
  • 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
  • May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities.
  • Strong troubleshooting, diagnostic, and problem-solving skills.
  • Excellent communication, customer service, and documentation abilities.
  • Ability to work independently, handle multiple priorities, and travel as required.
  • Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
  • 24×7 on-call service experience preferred.
  • Medical or electromechanical device repair experience required.
  • CompTIA A+ Certification or equivalent preferred.
  • Mechanical aptitude with ability to disassemble/reassemble complex systems.
  • Proficiency with Windows OS, networking, and diagnostic instruments.
  • Ability to operate powered and manual hand tools.
  • Ability to lift 85 lbs frequently and 115 lbs occasionally.
  • Valid driver’s license and ability to meet company driving requirements.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
hardware supportsoftware supportIT supporttroubleshootingdiagnostic skillsproblem-solvingpreventive maintenanceinstallationscalibrationsmedical device repair
Soft Skills
communicationcustomer servicedocumentationindependencemulti-taskingrelationship building
Certifications
CompTIA A+ CertificationAssociate degree in related field