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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Composes accurate, prompt and appropriate replies to all internal and external customer contacts.
- Reviews orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system.
- Handles all customer interactions phone, chat, fax, and email, in a professional and courteous manner.
- Investigates requests for credit, rebill and return material authorizations, create and follow-up on related documents such as RMA’s, credit and debit memo’s.
- Assist less experienced Customer Care Specialists handle unusual or complex inquiries including escalations ensuring customer retention and loyalty.
- Provides customer feedback to stakeholders.
- Supports Marketing promotions and product launches.
Requirements
What you’ll need- 2+ years business related experience in a customer contact center
- 1+ year(s) experience with Microsoft Office Suite (Outlook, Word, Excel, IE, Chrome, Teams)
- 1+ year(s) experience with multiple channels of communication: phone, email, chat.
- High School Diploma or GED
- Associate’s/Bachelor’s Degree (business or related studies) preferred.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer contact center experienceorder accuracycredit and debit memo processingRMA processingcustomer feedback analysis
Soft Skills
communicationcustomer serviceproblem-solvingescalation managementteam support
Certifications
High School DiplomaGEDAssociate’s DegreeBachelor’s Degree