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BD

Customer Care Specialist II

BD

Customer Care Specialist engaging with customers via various channels at BD. Handling inquiries and ensuring customer satisfaction across a dynamic healthcare environment.

Posted 6/13/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
customer contact center experienceorder accuracycredit and debit memo processingRMA processingcustomer feedback analysis
Soft Skills
communicationcustomer serviceproblem-solvingescalation managementteam support
Tools & Technologies
Microsoft Office SuiteOutlookWordExcelTeamsInternet ExplorerChrome
Certifications & Qualifications
High School DiplomaGEDAssociate’s DegreeBachelor’s Degree
Industry Keywords
customer retentioncustomer loyaltymarketing promotionsproduct launches

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Composes accurate, prompt and appropriate replies to all internal and external customer contacts.
  • Reviews orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system.
  • Handles all customer interactions phone, chat, fax, and email, in a professional and courteous manner.
  • Investigates requests for credit, rebill and return material authorizations, create and follow-up on related documents such as RMA’s, credit and debit memo’s.
  • Assist less experienced Customer Care Specialists handle unusual or complex inquiries including escalations ensuring customer retention and loyalty.
  • Provides customer feedback to stakeholders.
  • Supports Marketing promotions and product launches.

Requirements

What you’ll need
  • 2+ years business related experience in a customer contact center
  • 1+ year(s) experience with Microsoft Office Suite (Outlook, Word, Excel, IE, Chrome, Teams)
  • 1+ year(s) experience with multiple channels of communication: phone, email, chat.
  • High School Diploma or GED
  • Associate’s/Bachelor’s Degree (business or related studies) preferred.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities