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Field Service Technician
BDField Service Engineer providing on-site technical support for pharmacy automation systems across hospital and retail environments. Handling break/fix repairs, preventive maintenance, and system installations.
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Provide expert on-site technical support for BD Parata pharmacy automation and dispensing systems.
- Perform break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
- Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair.
- Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements.
- Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades.
Requirements
What you’ll need- 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment.
- High School Diploma.
- Strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite.
- Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills.
- Experience with system ghosting, imaging, and re-imaging processes.
- Strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
- Proven ability to perform in-depth disassembly and reassembly of complex subsystems.
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportbreak/fix servicepreventive maintenanceequipment calibrationhardware diagnosticsmechanical troubleshootingelectromechanical system repaircomputer networkingsystem ghostingadvanced network troubleshooting
Soft Skills
technical trainingproblem-solvingcommunicationcustomer service