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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
order entrycomplaint handlingcredit note monitoringsales performance feedbackdispute resolutionstock returns processinginvoice issuancedatabase maintenancereport production
Soft Skills
customer servicetelephone mannerability to work under pressurepositive attitudecommitment to customer serviceteam playerself-motivated
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
high school diploma
Industry Keywords
call center experience
About the role
Key responsibilities & impact- Manage order entry for customers (creation of orders)
- Handle complaints and claims
- Monitor customer credit notes
- Provide feedback on sales performance
- Help resolve disputes between Sales and Marketing and Customers
- Process returns of stock
- Issue invoices
- Maintain databases
- Produce reports as required
Requirements
What you’ll need- High school diploma required
- 2 years of customer service experience required
- 2 years of call center experience preferred
- Fluent English
- Excellent telephone manner
- Good PC skills including knowledge of Microsoft Word, Excel, Outlook
- Ability to work well under pressure
- Positive attitude
- Commitment to providing excellent customer service
- Team player
- Self motivated
Benefits
Comp & perks- On-site collaboration
- Flexibility and work-life balance