Customer Care Specialist I

Customer Care Specialist at BD managing customer service tasks in a hybrid role. Handling order entry, complaints, and maintaining databases within the healthcare industry.

Posted 6/4/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage order entry for customers (creation of orders)
Handle complaints and claims
Monitor customer credit notes
Provide feedback on sales performance
Help resolve disputes between Sales and Marketing and Customers
Process returns of stock
Issue invoices
Maintain databases
Produce reports as required

Requirements

What you’ll need

High school diploma required
2 years of customer service experience required
2 years of call center experience preferred
Fluent English
Excellent telephone manner
Good PC skills including knowledge of Microsoft Word, Excel, Outlook
Ability to work well under pressure
Positive attitude
Commitment to providing excellent customer service
Team player
Self motivated

Benefits

Comp & perks

On-site collaboration
Flexibility and work-life balance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order entrycomplaint handlingcredit note monitoringsales performance feedbackdispute resolutionstock returns processinginvoice issuancedatabase maintenancereport production

Soft Skills

customer servicetelephone mannerability to work under pressurepositive attitudecommitment to customer serviceteam playerself-motivated

Certifications

high school diploma