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BD

Field Service Technician

BD

Field Service Technician providing both remote and on-site technical support for automated dispensing systems. Ensuring regulatory compliance and maintaining strong customer relationships through effective troubleshooting and repair.

Posted 5/31/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $28 - $45 per hourWebsite

About the role

Key responsibilities & impact
  • Provide remote and on-site technical support for automated dispensing systems
  • Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
  • Diagnose and repair proprietary hardware and software components with full case ownership
  • Independently troubleshoot complex issues
  • Execute preventive maintenance programs to ensure system reliability and uptime
  • Perform installations, in-servicing, repairs, calibrations, and general technical support
  • Maintain accurate inventory of spare parts in accordance with company policy
  • Build positive customer relationships through professional communication and timely support
  • Document service activities, expenses, and time logs accurately
  • Follow service procedures including complaint handling and Medical Device Reporting

Requirements

What you’ll need
  • 1–3 years of combined hardware, software, and IT support experience
  • Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities
  • Strong troubleshooting, diagnostic, and problem-solving skills
  • Excellent communication, customer service, and documentation abilities
  • Ability to work independently, handle multiple priorities, and travel as required
  • Associate degree in a related field or 3+ years of Field Service or Technical Support experience
  • 24×7 on-call service experience preferred
  • Medical or electromechanical device repair experience required
  • CompTIA A+ Certification or equivalent preferred
  • Mechanical aptitude with ability to disassemble/reassemble complex systems
  • Proficiency with Windows OS, networking, and diagnostic instruments
  • Ability to operate powered and manual hand tools
  • Ability to lift 85 lbs frequently and 115 lbs occasionally
  • Valid driver’s license and ability to meet company driving requirements

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
hardware supportsoftware supporttroubleshootingdiagnostic skillsproblem-solvingpreventive maintenanceinstallationscalibrationsmedical device repairelectromechanical device repair
Soft Skills
communicationcustomer servicedocumentationindependencemulti-taskingrelationship building
Certifications
CompTIA A+ CertificationAssociate degree in related field