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Technical Support Specialist
BDTechnical Support Specialist providing training on CareFusion products for BD's customers. Conducting installations, gathering feedback, and collaborating with internal teams to ensure customer satisfaction.
About the role
Key responsibilities & impact- Provide clinical training to customers on all CareFusion products
- Conduct installation and clinical training at customer sites
- Assist with new product evaluations and trials
- Communicate customer complaints and issues to the appropriate internal department(s)
- Gather data and feedback from end-users regarding product performance and quality issues
- Prepare reports detailing feedback received from customers
- Provide follow up with customers to ensure satisfactory resolution of problems/issues
- Maintain current knowledge of products, features and competitive advantages
Requirements
What you’ll need- Bachelor’s degree preferred or minimum of three years call center experience
- Experience working directly with customers and health care professionals
- Excellent interpersonal skills
- Strong written and verbal communication skills
- Demonstrated computer literacy including Microsoft Office Suite
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillswritten communication skillsverbal communication skills
Certifications
Bachelor’s degree