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About the role
Key responsibilities & impact- Champion a customer-centric service culture by embedding the voice of the customer
- Develop and execute a strategic vision for service transformation
- Implement scalable, high-impact service management practices
- Assume full responsibility for the Pharmacy Automation service P&L
- Build and inspire high-performing, diverse teams
- Partner with regional and commercial leaders to align service offerings
Requirements
What you’ll need- 15+ years of progressive leadership experience in regulated medical device industries
- 5+ years leading large, global service organizations
- Advanced degree preferred but not required
- Demonstrated success in service transformation, operational excellence, and customer experience improvement
- Proven track record of integrating digital platforms, analytics, and automation
- Strong financial and analytical acumen
- Expertise in navigating complex, matrixed organizations
- Experience with Lean/Six Sigma principles
- Exceptional relationship-building and communication skills
- Willingness to travel 30–40% (domestic and international)
Benefits
Comp & perks- Competitive salary
- Opportunities for professional development
- Flexible work arrangements
- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service transformationoperational excellencecustomer experience improvementdigital platformsanalyticsautomationLean principlesSix Sigma principlesfinancial acumenanalytical acumen
Soft Skills
leadershiprelationship-buildingcommunicationteam buildinginspirationcustomer-centric mindsetstrategic visioncollaborationadaptabilityproblem-solving