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About the role
Key responsibilities & impact- Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program.
- Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.
- Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment
- Track daily production and submit daily sales logs to direct supervisor
- Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)
- Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
- Meet or exceed monthly departmental sales goals as established by Sales Ops management
- Effective management of client calls through detailed call scheduling and timely follow up
- Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
- Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
- Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up
- Assist other departments and team members when required or requested to help meet business needs.
- Seek continual education opportunities to remain up to date with products and processes
- Perform Other duties and tasks as assigned
Requirements
What you’ll need- High School Diploma or general education degree (GED)
- One to two years related experience and/or training; or equivalent combination of education and experience.
- Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools.
- Ability to write some external business correspondence.
- Ability to effectively present information and respond to questions from management, team members, and/or customers.
- Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply intermediate math skills.
- Reasoning: Ability to solve practical problems and deal with a variety of variables.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Computer: Knowledge of Word Processing software, Excel, Access and/or other database software.
- Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)
Benefits
Comp & perks- Professional excellence
- Teamwork
- Integrity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer product ordersproduct educationmedical supply equipmentsales logscall schedulingcompliance standardsintermediate math skillsproblem solvingWord Processing softwaredatabase software
Soft Skills
customer serviceprofessionalismattention to detailteamworkintegrityeffective communicationpresentation skillsanalytical skillstime managementadaptability
Certifications
High School DiplomaGED