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BD

Customer Service Performance Coach

BD

. Coach a team of customer service associates and supporting the PureWick Reimbursement operations management team .

Posted 5/9/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Coach a team of customer service associates and supporting the PureWick Reimbursement operations management team
  • Ensure team and individual goals are reached to develop successful staff
  • Focus on call quality and manage key performance indicators for the team
  • Conduct coaching sessions, one-on-one meetings for performance reviews
  • Report KPI’s to Supervisor/Manager and provide weekly re-cap of team performance
  • Manage supervisor escalated calls in real-time and other operational issues

Requirements

What you’ll need
  • High School Diploma or General Education Degree (GED)
  • 2 years minimum experience in sales or customer service
  • Intermediate computer skills and knowledge of Microsoft Office Applications, Access or other database software
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or operational training tools
  • Ability to write internal and external business correspondence
  • Ability to effectively present information and respond to questions from management, team members, and/or customers

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesperformance managementKPI reportingcoachingcall quality managementdatabase softwarebusiness correspondencepresentation skillsanalysis of technical procedures
Soft Skills
team leadershipcommunicationinterpersonal skillsproblem-solvinganalytical skillsorganizational skillscoaching abilitiesperformance reviewreal-time issue managementgoal setting
Certifications
High School DiplomaGeneral Education Degree (GED)