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About the role
Key responsibilities & impact- Provide remote and on-site technical support for automated dispensing systems
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
- Diagnose and repair proprietary hardware and software components with full case ownership
- Execute preventive maintenance programs to ensure system reliability and uptime
- Build positive customer relationships through professional communication and timely support
Requirements
What you’ll need- 1–3 years of combined hardware, software, and IT support experience
- Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities
- Strong troubleshooting, diagnostic, and problem-solving skills
- Medical or electromechanical device repair experience required
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience preferred
Benefits
Comp & perks- Health insurance
- 401(k)
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware supportsoftware supportIT supporttroubleshootingdiagnostic skillsproblem-solvingmedical device repairelectromechanical device repairpreventive maintenancecase ownership
Soft Skills
customer relationship buildingprofessional communicationtimely support
Certifications
Associate degree in a related field
