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BD

Senior Analyst, Sales Support Tools & CRM Administration

BD

. Administer and maintain the CRM platform (Salesforce) including user setup, security profiles, custom objects, fields, workflows, validation rules, and reports/dashboards.

Posted 4/29/2026full-timeSparks • Illinois, Maryland • 🇺🇸 United StatesSenior💰 $99,700 - $164,300 per yearWebsite

Tech Stack

Tools & technologies
Python

About the role

Key responsibilities & impact
  • Administer and maintain the CRM platform (Salesforce) including user setup, security profiles, custom objects, fields, workflows, validation rules, and reports/dashboards.
  • Provide technical support and training to sales users on CRM and other sales support tools, troubleshooting issues and ensuring optimal system utilization.
  • Collaborate with sales leadership and other stakeholders to identify business needs and translate them into technical requirements for CRM enhancements and new tool implementations.
  • Manage data integrity within the CRM system, including data cleansing, de-duplication, and ensuring compliance with data governance policies.
  • Develop and maintain documentation for sales support tools and CRM processes, including user guides, training materials, and system configurations.
  • Participate in the evaluation, selection, and implementation of new sales technologies and integrations.
  • Generate and analyze sales performance reports and dashboards to identify trends, insights, and areas for improvement.
  • Support sales forecasting and planning processes by providing accurate and timely data from CRM and other systems.
  • Stay up-to-date with CRM best practices, new features, and industry trends to recommend and implement improvements.
  • Act as a liaison between sales, IT, and other departments to ensure seamless operation and integration of sales support systems.

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Information Systems, Marketing, or a related field
  • 5+ years of experience in CRM administration (e.g., Salesforce Administrator certification strongly preferred)
  • Proven experience with sales support tools and technologies (e.g., CPQ, sales enablement platforms)
  • Experience in the life sciences or pharmaceutical industry is a plus
  • Strong understanding of sales processes and methodologies
  • Excellent analytical and problem-solving skills with a keen attention to detail
  • Proficiency in data analysis and reporting tools (Power BI, Databricks, Python, etc)
  • Ability to communicate complex technical information clearly and concisely to non-technical stakeholders
  • Strong project management and organizational skills with the ability to manage multiple priorities
  • Ability to work independently and as part of a team in a fast-paced environment.

Benefits

Comp & perks
  • Total Rewards program
  • Comprehensive compensation and benefits programs
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
CRM administrationdata analysisreportingdata cleansingde-duplicationsales forecastingtechnical supportuser setupworkflowsvalidation rules
Soft Skills
analytical skillsproblem-solving skillsattention to detailcommunication skillsproject managementorganizational skillsteamworkindependenceadaptabilitystakeholder management
Certifications
Salesforce Administrator certification