FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Support hospital customers in achieving their business objectives by optimizing the utilization of Pharmacy Automation systems
- Provide leadership for installation projects and ongoing customer education
- Serve as the primary site liaison between the customer and other departments (Sales, Technical Support, Clinical Support)
- Coordinate resources for implementation and training
- Responsible for coordinating the delivery of equipment, software, supplies, technical support and services to meet or exceed customer expectations
- Plan and schedule all phases of installation project including site preparation, equipment delivery/installation, system set-up and testing, staff training, and completion of punch list items upon customer approval
- Provide input during system design phase to optimize system configuration based on customer needs
- Coordinate commissioning activities to ensure that systems are fully operational within planned timelines
- Provide project status updates to management team throughout the entire process
- Conduct regular conference calls to update hospital staff on progress made since last call and discuss upcoming milestones
- Manage the inventory of spare parts and consumable supplies needed to support installations
- Perform basic troubleshooting of installation related issues and collaborate with Technical Support Engineers on more complex problems
- Assist sales department in closing new business by providing information regarding installation plans and scheduling for proposed implementations
- Work closely with clinical specialist(s) to coordinate clinical cutover planning and execute go live procedures
- Communicate regularly with Hospital Customer Service Department regarding billing, service agreements, and any financial arrangements
Requirements
What you’ll need- Bachelor’s degree required; engineering, computer science, or business administration preferred
- Minimum of five years experience in product implementation, preferably in a healthcare technology environment
- Experience managing large scale capital projects required
- Ability to communicate effectively at all levels of the organization and strong interpersonal skills
- Strong organizational skills and attention to detail required
- Excellent written and verbal communication skills required
- Demonstrated ability to establish priorities among numerous pressing tasks while retaining a positive attitude under stressful situations
- Basic knowledge of computers, Microsoft Office Suite and internet applications
- Ability to travel extensively (80%-100%) to implement sites across the US and internationally
Benefits
Comp & perks- On-site collaboration required for most roles
- Minimum of 4 days of in-office presence per week
- Consideration for workplace accommodations based on applicable law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Pharmacy Automation systemsproduct implementationproject managementtroubleshootingsystem configurationinstallationequipment deliverystaff trainingcommissioning activitiescapital projects
Soft Skills
leadershipinterpersonal skillsorganizational skillsattention to detailcommunication skillsability to establish prioritiespositive attitude under stresscustomer servicecollaborationproblem-solving
Certifications
Bachelor’s degreeengineering degreecomputer science degreebusiness administration degree