Senior Manager, Service Sales

. Lead, coach, and develop a high-performing team of Service Sales Representatives to achieve or exceed regional contract bookings, revenue, and KPI targets.

Posted 4/25/2026full-timeRemote • California, Colorado, Connecticut, Maryland • 🇺🇸 United StatesSenior💰 $124,700 - $205,700 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a high-performing team of Service Sales Representatives to achieve or exceed regional contract bookings, revenue, and KPI targets.
Lead the development of KPIs and performance dashboards, collaborating with analysts to ensure clear visibility into performance, productivity, and growth opportunities.
Drive successful CRM adoption by leading the team through funnel migration, reinforcing disciplined usage, and ensuring data flows accurately to support forecasting and decision making.
Own contract sales performance for U.S. region with accountability for forecast accuracy, pipeline management, and results.
Partner cross-functionally with Field Service, Commercial Sales, and Marketing to execute contract growth strategies and account plans.
Drive new contract acquisition, renewals, and multi-year agreements by removing sales obstacles and advancing disciplined territory execution.
Provide accurate monthly forecasts for contract bookings and revenue; communicate risks and opportunities clearly to leadership.
Prepare and deliver business reviews, performance reporting, and leadership updates as required.
Drive continuous improvement by optimizing sales processes to improve efficiency, scalability, and customer experience.
Maintain strong customer focus by understanding evolving preferences, addressing escalations, and ensuring alignment between sales and service delivery.
Continuously build competitive, market, and product expertise to inform strategy and coach the team effectively.
Attract, develop, and retain top sales talent while fostering a culture of accountability, collaboration, and engagement.

Requirements

What you’ll need

5+ years of documented success in sales or account management within the life sciences, healthcare, or capital equipment environment.
3+ years of direct people leadership experience.
Demonstrated ability to influence, lead through others, and drive results in a matrixed organization.
Strong business acumen with experience in forecasting, pipeline management, and KPI-driven execution.
Proven communication skills with the ability to engage effectively with diverse internal and external stakeholders.
Highly accountable, proactive, and change-oriented leader with a “can-do” mindset.
Willingness to travel approximately 25%.

Benefits

Comp & perks

Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Daily Pay
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales performanceforecastingpipeline managementKPI developmentCRM adoptioncontract managementsales process optimizationdata analysisperformance reportingbusiness reviews

Soft Skills

leadershipcoachingcommunicationinfluencingaccountabilitycollaborationcustomer focusproactivitychange orientationengagement