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Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Oversee and own the end-to-end customer service process within the Quote-to-Cash (QtC) function.
- Lead continuous improvement initiatives using automation and digitization.
- Proactively identify root causes of recurring issues and implement sustainable corrective actions.
- Design & manage escalation protocols, partnering cross-functionally.
- Track and analyse Key Performance Indicators (KPIs) related to customer service performance.
- Collaborate with internal collaborators to ensure seamless execution of credit and collections processes.
Requirements
What you’ll need- Bachelor’s degree in business administration, Finance, Customer Service Management, or a related field is required.
- 5-7 years of experience in customer service management.
- Proven leadership and people management experience.
- Proficiency in project management methodologies and tools.
- Proven Lean Management skills with Lean Six Sigma certification a definite asset.
- Strong familiarity with ERP & CRM systems (e.g., Salesforce, SAP, Oracle).
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service managementproject management methodologiesLean ManagementLean Six Sigma
Soft Skills
leadershippeople managementcontinuous improvementproblem-solvingcollaboration
Certifications
Lean Six Sigma certification