Manager, Clinical Complaints Specialist

. Manage, mentor, and orient the team of Clinical Specialists; assist with outbound follow-up phone calls (in lieu of email) to healthcare facilities to obtain pertinent information in a timely manner .

Posted 4/23/2026full-timeSan Diego • California, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $126,600 - $208,900 per yearWebsite

About the role

Key responsibilities & impact

Manage, mentor, and orient the team of Clinical Specialists; assist with outbound follow-up phone calls (in lieu of email) to healthcare facilities to obtain pertinent information in a timely manner
May serve as a Subject Matter Expert (SME) and assist with data requests and crafting responses during internal audits and inspections by notified bodies
Collaborate with cross-functional team and support internal and external customer activities related to product complaints and gathering of additional information on reported events
Monitor group email inboxes and ensure inbound emails are reviewed and processed or forwarded promptly
Escalate and collaborate with BD cross‑functional teams on adverse events to gather input on investigative details as part of the due‑diligence process for collecting facts from healthcare facilities
Work collaboratively with the BD investigative lab to promptly relay pertinent information gathered from customer calls or correspondence
Review and summarize medical journal articles received throughout BD to assess whether they represent reportable adverse events involving BD Pyxis Dispensing Solutions and BD Alaris Systems for medical device reporting
Review post–site visit reports from BD teams; provide input on complaint determinations and MDR reportability
Expedite death-related eMDR submissions for clinical and legal review, as needed, to ensure timely FDA reporting
Effectively manage multiple tasks in a fast-paced environment, with a strong emphasis on timely MDR submissions
Work overtime as needed to meet regulatory submission timeframes
Collaborate with cross-functional teams regarding customer questions—both clinical and technical—and identify when to route customers to other BD teams for customer support
Perform additional complaint‑related functions as directed by the manager.

Requirements

What you’ll need

Registered Nurse with a bachelor’s degree or bachelor’s degree in health-related field or biomedical engineering
Current active RN license required if with nursing degree
A minimum of 3 years of professional experience as an RN in a clinical or direct patient care setting or relevant work experience
For non-RNs, a minimum of 5 years of experience in medical device quality
Experience as a direct people leader or leading projects
Ability to exercise independent judgment and discretion
Demonstrated ability to balance multiple tasks and prioritize work
Ability to be effective in complex projects with ambiguity and/or rapid change
Orientation for detailed work, with emphasis on accuracy and completeness.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Registered Nurseclinical experiencemedical device qualityMDR submissionsdata analysisadverse event reportingregulatory complianceproject leadershippatient carebiomedical engineering

Soft Skills

mentoringcollaborationindependent judgmenttask prioritizationattention to detailadaptabilitycommunicationproblem-solvingtime managementcustomer support

Certifications

active RN license