Manager, Clinical Complaints Specialist
BD
full-time
Posted on:
Location Type: Remote
Location: California • Utah • United States
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Salary
💰 $126,600 - $208,900 per year
About the role
- Manage, mentor, and orient the team of Clinical Specialists
- Assist with outbound follow-up phone calls to healthcare facilities to obtain pertinent information
- Collaborate with cross-functional team and support internal and external customer activities
- Monitor group email inboxes and ensure inbound emails are reviewed and processed promptly
- Escalate and collaborate with BD cross‑functional teams on adverse events
- Review and summarize medical journal articles to assess reportability
- Expedite death-related eMDR submissions for clinical and legal review
- Effectively manage multiple tasks in a fast-paced environment
Requirements
- Registered Nurse with a bachelor’s degree or bachelor’s degree in health-related field or biomedical engineering
- Current active RN license required if with nursing degree
- Minimum of 3 years of professional experience as an RN in a clinical or direct patient care setting or relevant work experience
- For non-RNs, a minimum of 5 years of experience in medical device quality
- Experience with medical device complaint handling and MDR reporting
- Knowledge of MedTech regulatory standards (e.g., 21 CFR 803, 21 CFR 820)
- Experience with software including MS Office (Word, PowerPoint, Excel, Outlook)
- Experience with TrackWise, SAP, Salesforce, and MS Teams
Benefits
- Competitive package of compensation and benefits programs
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical experiencemedical device complaint handlingMDR reportingeMDR submissionsreviewing medical journal articlespatient carequality assuranceregulatory compliance
Soft Skills
team managementmentoringcollaborationcustomer servicetask managementcommunicationorganizational skills
Certifications
Registered Nurse license