Assist MMS (Medical Management Systems) with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.
Install and support the deployment of BD servers and software in customer environments.
Communicate technical requirements and recommendations/solutions to customers and project leadership team.
Demonstrate understanding of hospital information systems, system validation, active directory, databases, and system virtualization, cloud technologies.
Lead customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication.
Demonstrate problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardization.
Comply with all Central Server & Software Deployment Policies and Procedures.
Monitor and supply updates on escalated critical issues.
Recognize unnecessary workflow steps and identify processes that can be improved to increase efficiency.
Follow and provide feedback on technical documentation, new product validation/requirements, product documentation, test plans, technical solution design, server & software deployment, system integration etc.

Requirements

Bachelor’s degree in healthcare information systems.
Four or more years in healthcare environment with technical (systems) involvement and computerized system applications.
Working knowledge of a variety of Operating Systems and software applications, including BD products.
Experience with medium/large projects required.
Preferred Certifications /or strong experience in: VMware; SQL/DB Admin; MCSE / MCSA; Networking; HIPAA; Active Directory; IT Security; Azure; AWS or other related certifications/ experience.

Benefits

Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Daily Pay
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Support for neurodivergent adults, children, and caregivers
Adoption assistance
Backup day care and eldercare
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system validationtroubleshootingsystem consultationcloud technologiesdatabasesactive directoryoperating systemssoftware deploymentsystem integrationtechnical documentation

Soft Skills

problem solvingcommunicationleadershipteam collaborationconsensus buildingcustomer supportprocess improvementefficiency enhancementfeedback provisionconcise communication

Certifications

MCSEMCSAHIPAAIT Security