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About the role
Key responsibilities & impact- Provide remote and on-site technical support for BD automated dispensing systems
- Respond to work orders and diagnose hardware/software issues
- Maintain accurate documentation of service activities
- Execute preventive maintenance programs and support sales and implementation teams
- Perform installations, repairs, calibrations, and in-service training for customers
- Maintain proper small parts inventory and ensure company assets are secure
- Pursue ongoing training and enhance product knowledge and technical skills
Requirements
What you’ll need- High school diploma
- 3-5 years of technical/customer support experience
- Must be available for 24x7 on-call rotations
- Possess excellent time management skills for self-scheduling
- Ability to lift a minimum of 70 pounds
- Proficiency with Windows operating systems
- Computer networking experience
- Strong verbal, written, and interpersonal communication skills
- Valid driver's license meeting BD's auto safety standards
- Proof of required immunizations
Benefits
Comp & perks- 24/7 On call coverage
- Company vehicle provided
- Ongoing training and self-development
- Management-approved seminars and training sessions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporthardware troubleshootingsoftware troubleshootingpreventive maintenanceinstallationsrepairscalibrationscustomer trainingcomputer networkingWindows operating systems
Soft Skills
time managementcommunicationinterpersonal skills
Certifications
high school diplomavalid driver's license