The Chargeback Claim Resolution Analyst plays a critical role in ensuring the financial integrity and compliance of chargeback processes.
Responsible for the comprehensive management of chargeback claims, including detailed analysis, validation, and reconciliation of claims.
Engage and collaborate with Distributor partners, GPOs, Commercial Customers, as well as Contracts, Analytics, and Claims teams.
Resolve disputed claims efficiently and accurately.
Establish policies, processes, and governance to ensure effective implementation of complex chargeback activities.
Maintain meticulous records of all chargeback activities, ensuring claims are processed in accordance with contractual terms and regulatory requirements.
Generate detailed reports on chargeback trends, discrepancies, and resolutions for management insights.
Support continuous process improvement to enhance efficiency and accuracy of claim resolution.

Requirements

Bachelor’s degree required.
Minimum 1 year experience preferred in Commercial Contracting or Chargeback Operations.
Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and automation capabilities.
Strong technical skills in applications such as MS Access, Excel, Power BI, AS400, and Vistex SAP ERP systems along with analytics and reporting solutions experience.
Demonstrate a growth mindset to find opportunities for continuous improvement to drive value and become a change agent.
Builds and maintains strong cross-functional business partner relationships.
Demonstrated capability to navigate and collaborate effectively across business and matrix and cross-functional leadership and organizational structures.

Benefits

Annual Bonus Potential
Discretionary LTI Bonus Potential
Reimbursement of vehicle use/mileage
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

chargeback operationspricing claims managementcontract operationspolicy developmentprocess developmentanalyticsreporting solutions

Soft skills

growth mindsetcontinuous improvementcross-functional collaborationrelationship buildingchange agent

Certifications

Bachelor’s degree