Field Service Technician
BD
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • New Jersey, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $39 per hour
Job Level
Mid-LevelSenior
About the role
- Install and service instrumentation with minimum direct supervision, as requested, by the Service Center
- Provide follow-up service by calling customers who have recently been provided service
- Accurately maintain car stock inventory, test equipment, tools, and technical data
- Complete service documentation, as required, by the position function or requested by System Support Engineering Manager
- Maintain expense levels within the established guidelines
- Report quality control and other technical problems to the Service Center
- Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy
- Interface effectively with other departments and managers to resolve customer problems and issues
- Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
- Maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment
- 60% travel with 1-2 overnight stays per week
Requirements
- A minimum of a High School diploma
- A minimum of 3 years’ experience fixing instruments or components
- A valid Driver's License with a clean motor vehicle record
- Prior Field Service Engineer experience
- Individuals with previous experience fixing medical device instruments
- Previous customer interfacing role
- Proficiency with MS Office applications such as Word and Excel
- Familiarity with recent Mac and PC operating systems
Benefits
- Annual Bonus
- Potential reimbursement of vehicle usage/mileage
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instrumentation servicingfixing instrumentstechnical documentationinventory managementquality controlcustomer supportfield service engineeringmedical device repairMS Officeoperating systems
Soft skills
customer relationscommunicationproblem-solvingethical behaviormaturitygood judgmentinterpersonal skillsaccountabilityteam collaborationtime management
Certifications
High School diplomavalid Driver's License