Field Engineer

• Deliver world class customer service and problem resolution skills at new and existing client sites.
• Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.
• Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
• Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
• Respond within SLA requirements to break/fix service requests.
• Collaborate with regional and national service team members to identify and resolve complex problems.
• Periodically assist Product Implementation Team with installation of new automation.
• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
• Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
• Periodic travel outside of the local region and overnight stays may be required.
• Weekend and holiday coverage as well as occasional overtime may be required.

Field Service Technician

Associate Field Service Technician

Field Service Technician

Director, GenAI Field Engineering

Senior Field Applications Engineer – Cryo-EM