MedTech Field Service Technician
IQVIA
Senior Field Service Technician
BD
full-time
Posted on:
Location Type: Hybrid
Location: Charleston • North Carolina, South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision
- Responds to emergency customer requests via dispatch by the Technical Service Center
- Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls
- Work independently diagnosing and solving problems
- Applying troubleshooting techniques and analytical thinking skills to diagnose hardware/software issue, determine corrective action, and complete system repair
- Upgrading systems to enable compatible software on all computers
- Play an active role in the maintenance and implementation of service documentation
- Complete service documentation as required, or as requested by other business functions
- Report and document all customer complaints in appropriate systems of record for resolution and investigation with 48 hours of notification
- Provide on-call support per published schedules, or on short-notice, as required in support of business needs.
- Adhering to current regulatory requirements
Requirements
- High School diploma plus 7+ years proven experience in a technical field demonstrating installation, maintenance, and troubleshooting of highly sophisticated instrumentation
- Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards
- Strong understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
- Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership
- Proficient in performing software installations and upgrades
- Must be available for work on call as needed and be flexible to meet business needs traveling to various US Customer locations
- Flexibility to travel up to 50% of time outside of home geographic area.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnostic laboratory automationtroubleshooting techniqueshardware/software diagnosissystem repairsoftware installationssoftware upgradeselectronicselectro-mechanical devicesPLCspneumatics
Soft skills
effective communicationanalytical thinkingproblem-solvingindependenceflexibilitycustomer service
Certifications
valid state-issued driver's license
