Field Engineer

• Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision
• Responds to emergency customer requests via dispatch by the Technical Service Center
• Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls
• Work independently diagnosing and solving problems
• Applying troubleshooting techniques and analytical thinking skills to diagnose hardware/software issue, determine corrective action, and complete system repair
• Upgrading systems to enable compatible software on all computers
• Play an active role in the maintenance and implementation of service documentation
• Complete service documentation as required, or as requested by other business functions
• Report and document all customer complaints in appropriate systems of record for resolution and investigation with 48 hours of notification
• Provide on-call support per published schedules, or on short-notice, as required in support of business needs.
• Adhering to current regulatory requirements

Senior Field Service Technician

Field Service Engineer

Field Service Engineer 2 – MRI and CT

Field Service Engineer

Field Service Technician

Onsite Field Service Engineer 2