Customer Care Representative – FTC
BD
full-time
Posted on:
Location Type: Hybrid
Location: Winnersh • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £27,500 per year
Job Level
Mid-LevelSenior
About the role
- Collaborate with the team to fulfill daily tasks within specified SLAs
- Handle inbound and outbound calls to address customer queries professionally
- Provide responsive and professional email support to internal and external customers
- Utilise our internal system for order processing to ensure accurate and timely customer orders
- Work closely with the Service Complaints team to address issues promptly
- Collaborate with Customer Master Data Team to maintain complete and accurate customer account data
- Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
Requirements
- A first experience in a customer-centric role is preferred
- Confident computer user
- Strong team-working skills to collaborate effectively
- Excellent interpersonal skills for seamless communication
- Demonstrated problem-solving competence
- Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
Benefits
- Health insurance
- Professional development opportunities
- Competitive salary package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
team-workinginterpersonalproblem-solvingcommunicationindependent workprioritizationdata synthesis