System Engineer
BCX
full-time
Posted on:
Location Type: Hybrid
Location: Centurion • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudDNSVMware
About the role
- Install, monitor, test and maintain cloud and infrastructure solutions
- Provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving
- Acts as the customer facing interface between Customer/Account and 3rd parties
- Be first point of escalating for service delivery complaints (all priority levels) with support teams
- Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
- Manage Due Diligence reports and Proposals for new clients
- Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
- Provide operational support and problem resolution of the entire Microsoft Server Operating system environment
- Create and maintain technical infrastructure standards & procedure
- Evaluate operational compliance and assist in audit reviews
- Participate in technical design and assist in defining thresholds for monitoring and support
- Actively identify any contribute or manage of risk
- Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors
Requirements
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science OR NQF 4: Grade 12
- 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments OR 7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments
- Preferred/Advantageous Certifications: Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration VMWare
Benefits
- Hybrid Remote Worker
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud solutionsinfrastructure solutionstechnical supportproblem solvingMicrosoft Server Operating SystemVMwareDNSDHCPVLANstorage configuration
Soft skills
customer interfaceservice deliverycontinuous service improvementcollaborationrelationship managementoperational compliancerisk managementcommunicationanalysisdiagnosis
Certifications
NQF 6 Degree in Information TechnologyNQF 6 Diploma in Information TechnologyNQF 4 Grade 12Microsoft Operating Systems certification