Tech Officer – Call Desk Consultant

BCX

Technical Officer providing remote support and assistance to BCX clients. Investigating technical issues and providing resolutions while maintaining professionalism and accuracy.

Posted 7/29/2026full-timeBrackenfell • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote technical support and troubleshooting for hardware solutions in a retail environment, ensuring client satisfaction through effective problem resolution and communication. Holds relevant industry certifications to enhance technical proficiency and service delivery.

Highest-signal resume keywords

Remote Technical SupportProblem ResolutionClient EngagementHardware InstallationIndustry Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue InvestigationRoot Cause AnalysisCall Logging System ManagementSLA AdherenceHardware Solutions Installation

Soft Skills

ProfessionalismClient CommunicationFollow-Up Skills

Certifications & Qualifications

CompTIA A+Microsoft Systems AssociateMicrosoft Certified Solutions EngineerLinux LPIC (1 and 2)Certified Linux AdministratorCompTIA Linux+

Industry Keywords

Retail EnvironmentTechnical SupportIncident ManagementProblem EscalationClient Satisfaction

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provides remote support and assistance to BCX clients.
Determining root cause and finding appropriate solutions that satisfy the client’s needs
Remotely investigating technical issues for the client and providing resolution.
Following up on all outstanding queries timeously as per the SLA per client.
Redirecting any problems or incidents that may occur to the correct resource.
Identifying and escalating recurring problems and situations to both the management team.
Tracking and routing logged problems and requests.
Updating resolved incidents on the call logging system.
Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.

Requirements

What you’ll need

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Applicable industry certification will be an advantage
CompTIA A+ Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BCX Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1979 💼 Consulting 📦 Logistics 📣 Marketing Consulting
Logistics
Marketing BCX is an innovative company focused on building solutions that enhance how people learn, live, and work. They prioritize attracting and developing talented individuals equipped to tackle future challenges, fostering a team environment where creativity and problem-solving thrive. BCX aims to solve the problems of tomorrow for their customers, encouraging individuals with a solution-oriented mindset to join their team. Tech Officer – Call Desk Consultant Job not on LinkedIn 🔥 1 hour ago 🏢 Brackenfell – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💼 Consultant 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides remote support and assistance to BCX clients.
Determining root cause and finding appropriate solutions that satisfy the client’s needs
Remotely investigating technical issues for the client and providing resolution.
Following up on all outstanding queries timeously as per the SLA per client.
Redirecting any problems or incidents that may occur to the correct resource.
Identifying and escalating recurring problems and situations to both the management team.
Tracking and routing logged problems and requests.
Updating resolved incidents on the call logging system.
Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients. 🎯 Requirements
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Applicable industry certification will be an advantage
CompTIA A+ Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs