BCX

Junior Administrator

BCX

full-time

Posted on:

Location Type: Hybrid

Location: Centurion • 🇿🇦 South Africa

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Job Level

Junior

Tech Stack

ITSM

About the role

  • Support the administration of the End-to-End IT Asset life-cycle management of customers.
  • Continuous updates to the status of the Hardware Assets as changes are affected
  • Assist with the population & maintenance of the Hardware database
  • Assist in internal Hardware Database verification exercises and action on exceptions
  • Assist in audit exercises to confirm asset database accuracy
  • Deliver against the Customer Specific Asset Management Processes and Procedures
  • Manage the in-scope Hardware assets in the customer environment
  • Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
  • Action on Exception reporting and ensure corrective updates to the Hardware Asset database
  • Provide daily/weekly/monthly reports as defined to the ITAM manager
  • Action on escalations and provide prompt feedback
  • Ensure data accuracy and integrity within the Asset database
  • Perform specific IMACDE activities ensuring data accuracy and integrity
  • Action on calls assigned and update the ITSM system
  • Attend to escalations and ensure all calls assigned are attended to
  • Perform data quality updates to ensure data integrity
  • Manage customer expectations through continuous feedback on the call status
  • Perform Periodic Stores audits and identify/correct any discrepancies
  • Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to

Requirements

  • NQF 4: Grade 12 National Diploma
  • 2 years’ experience in ITAM
  • Professional Memberships in Relevant Industry
Benefits
  • Hybrid Remote Worker

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Asset Management (ITAM)Hardware Asset ManagementDatabase maintenanceData accuracyData integrityAudit exercisesIMACDE activitiesReportingException reportingData quality updates
Soft skills
Customer serviceCommunicationFeedback managementProblem-solvingAttention to detailOrganizational skillsTime managementCollaborationAdaptabilityContinuous improvement
Certifications
NQF 4: Grade 12 National DiplomaProfessional Memberships in Relevant Industry