Junior Customer Engineer – FS

BCX

Technical Support role providing first-line assistance to clients and engineers. Responsible for incident management and troubleshooting within the call management system.

Posted 5/12/2026full-timeUmtata • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide first-line and remote technical support to clients and field-based engineers.
Log, update, allocate, monitor and close incidents within the call management system in accordance with SLA requirements.
Perform remote diagnostics and troubleshooting of hardware and software issues using approved tools and methodologies.
Ensure accurate capturing of incident details, resolution, and service activities within the call management system.
Monitor call queues and proactively escalate incidents to ensure SLA compliance.
Liaise with field-based engineers, vendors and internal stakeholders to coordinate service delivery and incident resolution.
Maintain and update configuration management information.
Track and follow up on outstanding incidents to ensure timely resolution and client communication.
Ensure compliance with operational procedures, quality standards and service delivery requirements.
Support operational reporting and continuous improvement initiatives relating to service delivery and incident management.

Requirements

What you’ll need

NQF 4: Grade 12 National Diploma
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Benefits

Comp & perks

Required to travel locally
Drivers Licence and Reliable Vehicle - both required
Ability to work extended /long hours as and when required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportremote diagnosticstroubleshootingincident managementconfiguration managementservice deliveryhardware solutionssoftware issuescall management systemSLA compliance

Soft Skills

communicationcoordinationproblem-solvingclient communicationproactive escalationteam collaborationattention to detailorganizational skillscontinuous improvementquality standards adherence

Certifications

NQF 4: Grade 12 National DiplomaCOMPTIA Microsoft Systems Associate (MCSA)COMPTIA Microsoft Systems Engineer (MCSE)Linux LPIC (1 and 2)Certified Linux AdministratorCompTIA Linux+