Tech Officer – Technical Support

BCX

Technical Support Officer at BCXP providing application and technical support to users and field-based engineers. Responsible for troubleshooting hardware and software issues, ensuring SLA compliance.

Posted 5/12/2026full-timePort Elizabeth • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Responsible for application and technical support to users at relevant client site/s.
Identification, diagnosis and resolution of computer hardware, software, services, and applications
Provide first-line and remote technical support to clients and field-based engineers.
Log, update, allocate, monitor and close incidents within the call management system in accordance with SLA requirements.
Perform remote diagnostics and troubleshooting of hardware and software issues using approved tools and methodologies.
Ensure accurate capturing of incident details, resolution, and service activities within the call management system.
Monitor call queues and proactively escalate incidents to ensure SLA compliance.
Liaise with field-based engineers, vendors and internal stakeholders to coordinate service delivery and incident resolution.
Maintain and update configuration management information.
Track and follow up on outstanding incidents to ensure timely resolution and client communication.
Ensure compliance with operational procedures, quality standards and service delivery requirements.
Support operational reporting and continuous improvement initiatives relating to service delivery and incident management.

Requirements

What you’ll need

NQF 4: Grade 12 National Diploma
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+
Professional Memberships in Relevant Industry

Benefits

Comp & perks

Drivers Licence and Reliable Vehicle - both required
Ability to work extended /long hours as and when required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingincident managementremote diagnosticshardware installationsoftware resolutioncall managementconfiguration managementservice deliveryoperational reporting

Soft Skills

communicationproblem-solvingcollaborationtime managementcustomer service

Certifications

Microsoft Systems AssociateMicrosoft Certified Solutions ExpertLinux LPIC 1Linux LPIC 2Certified Linux AdministratorCompTIA Linux+