Tech Officer, Technical Support

BCX

Technical Support responsible for application and technical assistance to users at client sites in Bloemfontein, South Africa, and providing first-line technical support to clients and field-based engineers.

Posted 5/12/2026full-timeBloemfontein • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Responsible for application and technical support to users at relevant client site/s.
Provide first-line and remote technical support to clients and field-based engineers.
Log, update, allocate, monitor and close incidents within the call management system in accordance with SLA requirements.
Perform remote diagnostics and troubleshooting of hardware and software issues using approved tools and methodologies.
Ensure accurate capturing of incident details, resolution, and service activities within the call management system.
Monitor call queues and proactively escalate incidents to ensure SLA compliance.
Liaise with field-based engineers, vendors and internal stakeholders to coordinate service delivery and incident resolution.
Maintain and update configuration management information.
Track and follow up on outstanding incidents to ensure timely resolution and client communication.
Ensure compliance with operational procedures, quality standards and service delivery requirements.
Support operational reporting and continuous improvement initiatives relating to service delivery and incident management.

Requirements

What you’ll need

NQF 4: Grade 12
National Diploma
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry

Benefits

Comp & perks

Valid Drivers Licence and Reliable Vehicle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportremote diagnosticstroubleshootingincident managementconfiguration managementservice deliveryhardware installationsoftware supportcall managementSLA compliance

Soft Skills

communicationproblem-solvingcollaborationorganizationproactive escalationclient communicationmonitoringreportingcontinuous improvementstakeholder liaison

Certifications

Microsoft Certified Systems Associate (MCSA)Microsoft Certified Systems Engineer (MCSE)Linux Professional Institute Certification (LPIC-1)Linux Professional Institute Certification (LPIC-2)Certified Linux AdministratorCompTIA Linux+