Tech Officer – Technical Support

BCX

Technical Support Officer providing application and technical support to clients in Pretoria. Responsible for incident logging, resolution, and compliance with quality standards.

Posted 5/12/2026full-timePretoria • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Responsible for application and technical support to users at relevant client site/s.
Provide first-line and remote technical support to clients and field-based engineers.
Log, update, allocate, monitor and close incidents within the call management system in accordance with SLA requirements.
Perform remote diagnostics and troubleshooting of hardware and software issues using approved tools and methodologies.
Ensure compliance with operational procedures, quality standards and service delivery requirements.

Requirements

What you’ll need

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Benefits

Comp & perks

Drivers Licence and Reliable Vehicle - both required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportremote diagnosticstroubleshootinghardware installationsoftware installationincident managementcall management systemSLA compliancequality standardsservice delivery

Soft Skills

communicationproblem-solvingcustomer serviceteam collaborationorganizational skills

Certifications

Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)Linux Professional Institute Certification (LPIC-1)Linux Professional Institute Certification (LPIC-2)Certified Linux AdministratorCompTIA Linux+