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BCX

Tech Officer – Technical Support

BCX

Technical Support role providing application and technical assistance at client sites. Responsible for troubleshooting and service delivery in the Retail Environment.

Posted 5/12/2026full-timeBrackenfell • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Responsible for application and technical support to users at relevant client site/s.
  • Provide first-line and remote technical support to clients and field-based engineers.
  • Log, update, allocate, monitor and close incidents within the call management system in accordance with SLA requirements.
  • Perform remote diagnostics and troubleshooting of hardware and software issues using approved tools and methodologies.
  • Ensure compliance with operational procedures, quality standards and service delivery requirements.
  • Support operational reporting and continuous improvement initiatives relating to service delivery and incident management.

Requirements

What you’ll need
  • NQF 4: Grade 12 National Diploma
  • Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
  • Certifications Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Benefits

Comp & perks
  • Drivers Licence and Reliable Vehicle - both required

ATS Keywords

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Hard Skills & Tools
technical supportremote diagnosticstroubleshootingincident managementhardware installationsoftware supportcall management systemSLA complianceoperational reportingcontinuous improvement
Soft Skills
communicationproblem-solvingcustomer serviceteam collaborationtime management
Certifications
Microsoft Certified Systems Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)Linux Professional Institute Certification (LPIC-1)Linux Professional Institute Certification (LPIC-2)Certified Linux AdministratorCompTIA Linux+