BCX

Ops Specialist, Systems Engineer – Fixed Term Contract

BCX

contract

Posted on:

Location Type: Office

Location: Witbank • South Africa

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Tech Stack

CloudLinuxVMware

About the role

  • To manage and support customers environment with technical solutions and provide general, 2 nd and 3 rd level technical support on customer systems.
  • Install, monitor, test, maintain cloud and client infrastructure solutions.
  • To provide specialised technical, preventative and proactive support (technology specific).
  • Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
  • Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
  • Build relationships with customers to improve and provide world-class support.
  • Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
  • Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
  • Ensure company assets (replacement parts) are tracked and maintained responsibly.
  • Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Requirements

  • NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR NQF 4: Grade 12
  • 3 year’s relevant experience in the ICT environment OR 5 year’s relevant experience in the ICT environment
  • A + Certification will be advantageous
  • N + Certification will be advantageous
  • ITIL 3 or 4 will be advantageous
  • MCP (Desktop)
  • MCSA Exchange/O365
  • HP, Dell, Lenovo, Mustek products will be advantageous
  • Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
  • VEEAM VMware certified VCP-Cloud (vCloud Director)
Benefits
  • Willing to travel
  • Working Shifts
  • Drivers Licence and Reliable Vehicle - both required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud infrastructuretechnical supportroot cause analysistroubleshootingincident managementservice request managementknowledge managementsecurity policiesMicrosoft productsLinux administration
Soft Skills
customer relationship managementcommunicationproblem-solvingteam supervisionproactive supportownershipfeedback provisionclient liaisonbusiness challenge identificationmentoring
Certifications
A+ CertificationN+ CertificationITIL 3ITIL 4MCP (Desktop)MCSA ExchangeMCSA O365Linux LPIC (1)Linux LPIC (2)CompTIA Linux+