Junior Customer Engineer – FS
BCX
full-time
Posted on:
Location Type: Office
Location: Johannesburg • 🇿🇦 South Africa
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Linux
About the role
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software are followed
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Requirements
- NQF 4: Grade 12 National Diploma
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
- Certifications: COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
- Professional Memberships in Relevant Industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware installationsoftware installationconfiguration managementdiagnostic activitiesremote supportSLA managementtroubleshootingsystem maintenanceoperating systemscustomer software packages
Soft skills
attention to detailcommunicationteamworkproblem-solvingcustomer service
Certifications
COMPTIA Microsoft Systems AssociateMCSAMCSELinux LPIC (1 and 2)Certified Linux AdministratorCompTIA Linux+