IT Support Specialist III

BCM One

IT Support Specialist III at Pure IP, bridging legacy and modern systems in business communications. Delivering helpdesk support and driving strategic technology improvements.

Posted 5/2/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Serve as the senior point of escalation for IT-related inquiries, delivering Tier 1 and Tier 2 support with a focus on high-level troubleshooting and resolution
Facilitate helpdesk support efforts for software, hardware, and network inquiries, ensuring efficiency and user satisfaction
Mentor junior team members, provide technical guidance, and establish best practices for troubleshooting and documentation
Document advanced technical issues and solutions in a user-friendly manner, maintaining a knowledge base and training resources
Oversee and manage user accounts, permissions, and backup procedures through Active Directory
Administer Office 365, Exchange, SharePoint, Teams, and other cloud-based services
Perform advanced server management tasks, including installation, configuration, and performance tuning
Actively manage and maintain security protocols, including Multi-Factor Authentication (MFA), Mobile Device Management (MDM), and Intune solutions
Proactively monitor security alerts and address potential threats, collaborating with global security teams as needed
Drive process improvements and develop technical efficiencies across the IT function
Lead automation projects using PowerShell and other scripting tools, streamlining routine tasks and system management.

Requirements

What you’ll need

6+ years in IT helpdesk and systems administration, with senior-level experience
Advanced knowledge of Microsoft desktop and server OS, Linux, virtualisation technologies, and cloud services
Strong understanding of information security principles; certifications such as CompTIA Security+, CISSP, or similar are a plus
A track record of resolving complex incidents, from diagnostics to resolution
Strong organizational skills, with the ability to manage multiple projects and priorities
A genuine passion for emerging technologies, automation, and process improvement.

Benefits

Comp & perks

Competitive base salary
Annual reviews
Paid time off (vacation)
Paid public holidays
Critical Illness Protection
Income Protection
Health Insurance
NEST Pension company match
Life Insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tier 1 supportTier 2 supporttroubleshootingActive DirectoryOffice 365ExchangeSharePointTeamsPowerShellserver management

Soft Skills

mentoringtechnical guidancedocumentationuser satisfactionprocess improvementorganizational skillsproject managementcommunication

Certifications

CompTIA Security+CISSP