Service Delivery Engineer

BCM One

Service Delivery Engineer responsible for provisioning and managing services for Pure IP customers. Collaborating with cross-functional teams to ensure high-quality service delivery in telecom solutions.

Posted 5/2/2026full-timeBlue Bell • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNowVoIP

About the role

Key responsibilities & impact

Provision and configure new customer services, including SIP trunks and voice platforms, across a variety of supported products such as Microsoft Teams (Direct Routing and Operator Connect), Zoom, WebEx, and contact center solutions
Manage and execute number porting activities, including pre-configuration, testing, and validation to ensure services are successfully integrated into the network
Perform testing and validation of services prior to handoff, including failover testing, and support customers during service turn-up and post-provisioning troubleshooting
Monitor and manage service delivery tickets through ServiceNow, prioritizing work based on port schedules, customer needs, and regional handoffs in a “follow-the-sun” model
Troubleshoot and triage technical issues related to SIP, VoIP, and voice services, collaborating with internal teams and third-party carriers when necessary
Work closely with global service delivery, support, and technical delivery teams to ensure seamless customer experience and knowledge sharing across regions

Requirements

What you’ll need

5+ years of hands-on experience working in SIP, VoIP, or telecom-focused technical roles
Fundamental understanding of IP Networking and VoIP
Strong knowledge of SIP messaging call flows and analysis of packet captures
Experience configuring or supporting SBC environments and voice platforms used for enterprise communications
Experience in setting up and completing test plans applicable to the service provisioned
Comfort working directly with customers in a technical capacity, both verbally and in writing
Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
A collaborative mindset with the ability to work effectively across global teams and time zones
Preferred: A degree in Networking, IT, Computer Science or a related field

Benefits

Comp & perks

Competitive industry salaries
Comprehensive medical, dental, and vision insurance
Company-provided life and disability insurance
Matching 401 (k) plan
Employee Emergency Assistance Fund
Paid holidays and vacation time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIPVoIPIP NetworkingSIP messaging call flowspacket capturesSBC environmentsvoice platformstest plansservice provisioning

Soft Skills

problem-solvingattention to detailmanage multiple prioritiescollaborative mindsetcustomer communication