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Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Serve as a trusted technical resource for UCaaS and CCaaS solutions, supporting both internal teams and external reseller partners
- Deliver product demonstrations, walkthroughs, and high‑level solution presentations
- Assist partners with onboarding, provisioning, and setup, including UCaaS, contact center, and related services
- Act as a liaison between partners, internal teams, and engineering when deeper technical support is required
- Support partners throughout the customer lifecycle—from pre‑sale solutioning through post‑sale enablement
- Answer technical questions, provide best practices, and help partners confidently present solutions to end customers
- Stay current on industry trends, emerging technologies, and competitive offerings to ensure credibility with partners
- Collaborate closely with Sales, Account Management, Partner Account Specialists, and Professional Services teams
Requirements
What you’ll need- 2+ years of experience in UCaaS, VoIP, telephony, or related communications technologies
- Exposure to CCaaS / contact center solutions (call queues, routing strategies, omnichannel environments)
- Strong understanding of concepts such as VoIP, SIP, call flows, queues, and routing
- Ability to explain technical concepts clearly to non‑technical audiences
- Confident, professional presence in customer‑facing conversations
- Proven ability to thrive in a fast‑paced, changing environment with multiple priorities
- Demonstrated curiosity, adaptability, and eagerness to learn new technologies
- Experience working with CRMs, ticketing systems, and collaboration tools (Microsoft 365, HubSpot, Asana, etc.)
- Bachelor’s degree preferred, but not required.
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive medical, dental, and vision insurance
- Company-provided life and disability insurance
- Matching 401 (k) plan
- Employee Emergency Assistance Fund
- Paid holidays and vacation time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UCaaSCCaaSVoIPtelephonySIPcall flowsrouting strategiesomnichannel environmentsprovisioningonboarding
Soft Skills
communicationcustomer-facing presenceadaptabilitycuriosityproblem-solvingcollaborationpresentation skillstechnical explanationprofessionalismtime management