BCD Travel

Consultant

• Atención de calidad al cliente para atender sus requerimientos de viajes de negocios, asegurando calidez, calidad y efectividad en el servicio proporcionado.
• Realizando las actividades de reservación y emisión de acuerdo a requerimientos y políticas de las empresas contratantes.

Travel Consultant

Sales

• Actively seek out new business opportunities by identifying potential clients, attending industry events, and networking with key stakeholders.
• Develop and maintain relationships with corporate clients, event planners, and travel agencies.
• Possess in-depth knowledge of the venue's facilities, services, and capabilities to effectively present and promote them to clients.
• Stay updated on the latest industry trends, technologies, and best practices related to MICE events.
• Prepare comprehensive and customized proposals, including event details, budget estimates, and logistical arrangements, tailored to clients' specific requirements.
• Negotiate and finalize contracts, ensuring mutually beneficial terms and conditions.
• Coordinate with various internal departments, such as banquet, catering, audio visual, and event operations, to ensure seamless execution of MICE events.
• Communicate client requirements and event details effectively to ensure all aspects are properly arranged.
• Build strong relationships with clients, understanding their needs, preferences, and event objectives.
• Provide exceptional customer service throughout the planning and execution of events, addressing any concerns or issues promptly.
• Meet or exceed sales targets by actively pursuing leads, converting prospects into clients, and maximizing revenue opportunities.
• Identify upselling and cross-selling opportunities within the MICE segment.
• Conduct market research to identify potential target markets, industry trends, and competitor analysis.
• Gather and analyze data to develop strategies for enhancing the venue's MICE offerings and maintaining a competitive edge.
• Maintain accurate records of sales activities, client interactions, and event details.
• Generate regular reports on sales performance, revenue projections, and market insights to management.
• Represent the venue at trade shows, industry conferences, and networking events to enhance visibility, build relationships, and generate leads.

Sales Manager, Incentives

General Counsel

• Review, draft and negotiate various types of commercial contracts including client, supplier, technology contracts, and other legal documents, including multinational global agreements
• Increase legal awareness of the commercial teams by communicating contractual obligations in non-legal terms through presentations/trainings and creating and distributing necessary documentation
• Advise business clients on legal and regulatory issues and risks, data privacy and security issues, approval processes, company policies and procedures, and business strategy
• Monitor the development of new laws affecting the business
• Maintain and update template agreements for supported regions

Corporate Counsel

Events

• Build and manage Cvent registration websites and attendee emails
• Act as a subject matter expert for event registration technology
• Self-manage project timelines and workload
• Build positive relationships with stakeholders
• Stay up to date with Cvent product enhancements

Event Technology – Web Builder

Analyst

• Analizar la información proveniente de las solicitudes recibidas, proponer mejoras a la gestión del proceso
• Ejecutar los requerimientos dirigidos a perfiles en las herramientas asignadas y administrar las aplicaciones que tienen relación directa con el cliente y que provienen desde oficina central
• Revisar permanentemente la herramienta para identificar las solicitudes que le han sido asignadas y ejecutar según prioridad y orden de llegada
• Atender los servicios solicitados y asignados a través de la mesa de ayuda y asegurar el correcto tratamiento de las incidencias generadas por el cliente
• Garantizar la confidencialidad y seguridad de la información del cliente como: Tarjetas de crédito, convenios, perfiles, entre otros
• Ejecutar actividades según lo acordado con los proveedores de servicios tecnológicos
• Administrar portales de las filiales asignadas y las herramientas establecidas para las mismas (usuarios, contraseñas, permisos y soporte)

Travel Consultant

Sales Manager, Incentives

Corporate Counsel

Event Technology – Web Builder

Analista de Tecnologia