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Customer Support Supervisor
BCD TravelSupervisor of Customer Support Team at BCD Travel responsible for managing travel consultants. Leading the team to achieve performance targets while providing industry insights and coaching.
About the role
Key responsibilities & impact- Responsible for day-to-day management of a travel consultant team
- Manage key performance indicators (KPI), workload, providing assistance, and coaching
- Primary point of contact for the team members
- Actively coach and develop the team to meet and exceed all performance targets
- Provide leadership to a team of travel consultants
- Collaborate with performance data to maximize the effectiveness of the team
- Develop learning programs for closing own short- and long-term competency gaps
- Provide the client with the required industry information
- Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
- Monitor global distribution systems (GDS) queues daily to maintain quality control
Requirements
What you’ll need- Extensive experience in the corporate travel management industry
- Relevant supervising experience
- Advanced skills on GDS Amadeus
- Strong critical thinking and problem-solving skills
- Proficient in Microsoft Office applications
- Strong verbal and written communication skills in English
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS AmadeusMicrosoft Office
Soft Skills
leadershipcoachingcritical thinkingproblem-solvingcommunication