Customer Support Supervisor

BCD Travel

Supervisor Customer Support leading a team focused on travel industry customer support. Requires strong industry knowledge and team management skills in Bangalore, India.

Posted 6/13/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be accountable for change management, process improvement, and performance improvement
Anticipate and provide support for potential challenges that may arise for the customer
Keep track of team member performance for career development and performance assessment
Provide a team of travel consultants with feedback, including responding to questions and offering direction and guidance
Respond to the customer in compliance with SLA
Ensure timely notifications to staff of any company or industry changes

Requirements

What you’ll need

Solid working knowledge of the travel industry, policies, procedures, and processes
Proficiency with travel industry systems (GDS Amadeus)
Strong verbal and written communication skills in English
Proficiency in Microsoft Office applications
Demonstrated excellent professional customer service and problem resolution skills
Flexible approach to work and ability to adjust to changing work demands as required

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GDS AmadeusMicrosoft Office

Soft Skills

communication skillscustomer serviceproblem resolutionflexibilityperformance assessmentteam feedbackprocess improvement