Team Leader, Operations

BCD Travel

Team Leader responsible for managing day-to-day operations of a travel ops team at BCD Travel. Leading, coaching, and developing consultants to achieve performance targets and efficiency.

Posted 6/12/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GDS knowledgetravel voice processescustomer inquiry resolutionperformance data analysisoperational process reviewOnboarding Certification processquality control monitoringconsultation skillslearning program developmentteam management

Soft Skills

leadershipcommunication skillscollaborationproblem-solvingfeedback provisionorganizational skillsadaptabilitycustomer service orientationinterpersonal skillstraining and development

Tools & Technologies

GDS systemscontact center softwareperformance monitoring toolsBPO systemsdata analysis toolscommunication platformsCRM systemsemail management systemschat support toolsquality assurance tools

Certifications & Qualifications

Onboarding Certification

Industry Keywords

travel industryDOT regulationsTSA regulationscustomer servicecontact center operations24/7 environmentpolicies and proceduresteam performanceoperational efficiencycompetency development

About the role

Key responsibilities & impact

Provide leadership to a team of travel consultants, including responding to questions and providing direction and feedback
Strong understanding of the allotted process and can consistently provide consultation to the manager operations
Seek opportunities to review operational processes
Collaborate with performance data to maximize the effectiveness and efficiency of the team
Develop learning programs for closing own short- and long-term competency gaps
Assist the consultants by appropriately responding and resolving customers inquiries
Excellent knowledge and application of GDS rules
Provide the team with the required process/client updated information, such as low fares, exchange costs, and penalties
Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
Monitor global distribution systems (GDS) queues daily to maintain quality control
Complete 1QA Monitor per month for each advisor
Conduct and complete the Onboarding Certification process for New Hires

Requirements

What you’ll need

Extensive GDS knowledge as a Team Leader
You have relevant team managing experience
Advanced knowledge in travel voice processes, emails/ chat teams
Working knowledge of the travel industry, policies, procedures, and processes
Strong verbal and written communication skills in English
Can work in a 24/7 environment in a contact center (BPO) experience

Benefits

Comp & perks

Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated