Senior Travel Consultant

BCD Travel

Senior Travel Consultant handling incoming requests and providing travel consultation to business customers. Collaborating on operations projects and coaching travel consultants when needed.

Posted 6/9/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.)
Providing active travel consultation towards the business customers, including providing travel details and up-selling of related products
Working independently on requests as assigned and taking the initiative to provide assistance
Providing day-to-day assistance to the team
Being the first point of contact for team members and responding to questions, providing direction on policies and procedures
Working in project teams on projects related to operations and coaching travel consultants when the team lead is absent
Expertly using the appropriate BCD Travel tools and systems to complete requests
Anticipating and providing assistance on potential challenges that may arise for the customer
Responding to the customer promptly and providing the customer with undivided attention to the request
Seeking opportunities to review operational processes and the commercial relationship with customers and providing suggestions for improvement
Performing quality management such as error management and assisting in projects as assigned
Meeting individual and team goals

Requirements

What you’ll need

Proven experience in ERM, marine, offshore, or crew travel environments
Hands‑on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast‑paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Proven ability to handle multiple priorities simultaneously
Demonstrated excellent professional customer service and problem resolution skills.

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GDS Amadeuscrew movement managementdisruption handlingtravel consultationquality managementerror managementoperational process reviewup-sellingproject management

Soft Skills

attention to detailability to work under pressurecollaborationcommunication skillscustomer serviceproblem resolutioninitiativeindependenceteamworkmulti-tasking