Customer Support Representative

BCD Travel

Customer Support Representative managing online booking tool queries and service issues for corporate travel clients. Ensuring timely resolution and developing improvement opportunities.

Posted 6/5/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to requests accurately and completely
Professionally and appropriately respond to customers inquiries and develops a positive working relationship
Consistently meet and sometimes exceed individual and team goals
Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer
Use positive language and word choices to avoid negative customer reactions

Requirements

What you’ll need

Prior experience in a corporate travel office
Proficiency in GDS Amadeus
Demonstrated problem solving skills
Excellent customer service skills
Good verbal and written communication skills in English

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GDS Amadeusproblem solving

Soft Skills

customer serviceverbal communicationwritten communicationrelationship building