Supervisor, Operations

. Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment .

Posted 5/6/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $58,000 - $70,000 per yearWebsite

Key responsibilities & impact

Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment
Seek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvement
Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Develop learning program for closing own short- and long-term competency gaps
Assist the consultants in appropriately responding and resolving customers inquiries
Monitor, sort and work on contact and reservation queues to maintain quality control

What you’ll need

Demonstrated experience in ERM, marine, offshore, or crew travel operations is required
Solid working knowledge of the travel industry, policies, procedures and processes
Ability to supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup
Advanced GDS Amadeus skills
Excellent verbal and written communication skills in English
Demonstrated excellent professional customer service, coaching, and problem resolution skills
Strong people management skills

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GDS Amadeuscrew travel operationsoperational processesquality controlcustomer serviceproblem resolutioncoaching

Soft Skills

supervisionsupportcommunicationpeople management