BCD Travel

Regional Account Manager

BCD Travel

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $95,000 per year

About the role

  • Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives
  • Manage new business implementations, working closely with the implementation team to ensure client expectations are met
  • Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
  • Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs
  • Identify and assist in the selection of technology tools and processes to produce desired results
  • Establish and maintain relationships with key customer decision-makers in the region
  • Perform client business reviews and deliver regular financial reporting to all stakeholders

Requirements

  • Prior travel management company or related business travel account management experience desired
  • Experience implementing and managing large market or regional clients
  • Thorough knowledge of business travel account management and operations
  • Adept with travel industry technology and processes
  • Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
  • Knowledge of creating business plans and managing business/client strategies
  • Previous experience in managing cross-functional work teams
  • Effective presentation skills in terms of development and delivery
  • Highly proficient in spoken and written English
Benefits
  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business travel account managementoperations managementbusiness plan creationclient strategy managementfinancial reportingService Level Agreements (SLAs)Key Performance Indicators (KPIs)up-sellingcross-sellingclient business reviews
Soft Skills
relationship buildingcustomer portfolio managementcross-functional team managementpresentation skillscommunication skillsclient relationship growthorganizational skillsstrategic thinkingproblem-solvingstakeholder engagement